--- title: FAQ description: Frequently asked questions about VoiceStats. source: getting-started/faq.md section: Getting Started order: 2 lastModified: 2026-08-25T18:47:59+03:00 rawPath: /getting-started/faq.md --- # FAQ ## Can I view all-time statistics for free? Yes. Every server can view the complete history VoiceStats has recorded in stats cards and voice, channel, and message leaderboards. Premium is not required. Charts support standard time ranges and an all-time view. ## Why isn't VoiceStats counting my voice time? There may be a few reasons why your voice time is not being recorded. Please check the following situations: ### 1. Minumum 30 seconds Make sure you have spent at least **30 seconds** in a voice channel. ### 2. The member or channel might have been added to the filters. The member or channel might have been added to the filters. If added, voice time will not be recorded. Use the `/settings` command or the web [Dashboard](https://voicestats.xyz/dashboard) to check your filters. ### 3. It might be an AFK channel Time spent in the inactive (AFK) channel set in your server settings is not counted by VoiceStats. To verify this, go to the "Engagement" section in your server settings, scroll down, and look for "Inactive Channel." If your users are in the AFK channel set here, their time won't be counted. ## Which permissions does VoiceStats require? | Permission | Usage | | -------------------- | ------------------------------------------------- | | View Channel | Required to view voice channels. | | Send Messages | Required to respond to commands. | | Embed Links | Required to send embeds. | | Attach Files | Required to send statistic images and charts. | | Read Message History | Required to view and edit older messages. | | Use External Emojis | Required for VoiceStats to use its custom emojis. | Some modules need additional permissions only when you enable their related features: | Feature | Additional requirement | | --- | --- | | Role Rewards | **Manage Roles**. VoiceStats' highest role must also be above every reward role. | | Giveaway winner role | **Manage Roles** is required only when a winner role is selected. VoiceStats' role must be above that role. | | Pin Leaderboard | In the selected channel, VoiceStats needs **View Channel**, **Send Messages**, **Attach Files**, and **Read Message History** so it can publish and update the panel. It does not pin the Discord message. | | Role Reward announcements | VoiceStats needs **View Channel** and **Send Messages** in the selected announcement channel. | Server owners and members with **Administrator** permission can open a server in the Dashboard. Giveaway commands and the **End Giveaway** / **Reroll Giveaway** message actions are also Administrator-only. If VoiceStats is not working as expected, a server administrator can run `/debug` in the affected channel to check the bot's effective permissions and server diagnostics. ## Can I change the time unit or time zone displayed in the statistics? Yes, you can change the displayed **time unit** and the **Time Zone** from the `/settings` command or via the web [Dashboard](https://voicestats.xyz/dashboard). ## Can I filter a member or a channel? Yes, you can add a **member** or a **channel** to the filters from the `/settings` command or the [Dashboard](https://voicestats.xyz/dashboard). ## How can I change the bot's language? VoiceStats automatically syncs with your Discord client's language settings. There is no specific command to change the language; simply change your language in your personal Discord user settings, and the bot will respond in that language. ## Does time spent in the server's AFK channels count? Time spent in the inactive (AFK) channel set in your server settings is **not counted** by VoiceStats. ## What is VoiceStats default prefix? VoiceStats' default prefix is: :keycap[/] ## How to Copy IDs? When using VoiceStats filters or commands, you may need the ID of a specific user, channel, or message. To copy any ID in Discord, you first need to enable **Developer Mode**. ### Enabling Developer Mode This mode allows you to use Discord's advanced features and can be enabled in seconds. #### **On Desktop and Web:** 1. Click the gear icon in the bottom left corner to open **User Settings**. 2. Scroll down the left menu and click on the **Advanced** tab. 3. Toggle the **Developer Mode** switch at the top to the on (green) position. ![**On Desktop and Web:** in VoiceStats](https://cdn.voicestats.xyz/images/docs/dev.gif) #### **On Mobile Devices (iOS/Android):** 1. Tap your profile in the bottom right corner and enter **Settings** via the gear icon in the top right. 2. Scroll down to find and tap on the **Advanced** option. 3. Toggle **Developer Mode** on. ### Copying IDs Once Developer Mode is enabled, copying an ID is very simple: #### **👤 Copy User ID** Right-click on the user's name or profile picture in the chat or member list (tap and hold on mobile). Click on the **Copy User ID** option at the very bottom of the menu. ![**👤 Copy User ID** in VoiceStats](https://cdn.voicestats.xyz/images/docs/user-id-1.gif) #### **🔊 Copy Channel ID** Right-click on the name of the channel in the server channel list on the left (tap and hold on mobile). Click on the **Copy Channel ID** option at the bottom. ![**🔊 Copy Channel ID** in VoiceStats](https://cdn.voicestats.xyz/images/docs/channel-id-1.gif) #### 🏰 Copy Server ID Right-click on the server icon in the server list on the left (tap and hold on mobile). Click on the Copy Server ID option at the very bottom of the menu. #### **💬 Copy Message ID** Hover over any message in the chat and click the three dots `...` that appear on the right (or right-click the message). Select the **Copy Message ID** option at the very bottom of the menu. ![**💬 Copy Message ID** in VoiceStats](https://cdn.voicestats.xyz/images/docs/message-id.gif) ## VoiceStats commands are not visible/usable? If the slash commands are not visible on a server where you added VoiceStats, you might not have added the bot correctly. Please check the following steps in order: ### 1. Re-invite the Bot Try re-inviting the bot to your server: [Invite Bot](https://voicestats.xyz/invite). This can refresh any command registrations that might have been missed during the initial setup. ### 2. Check the 50 Bots Limit If you still cannot see the slash commands, ensure your server does not have more than 50 bots. Discord supports slash commands for up to 50 bots. If this limit is exceeded, commands for some bots may fail to appear. ### 3. Review Role Permissions If users on your server cannot see or use the bot's slash commands, ensure the [Use Application Commands]{.accent-mark} permission is enabled in their roles. Without this permission, regular members cannot interact with slash commands. ![3. Review Role Permissions in VoiceStats](https://cdn.voicestats.xyz/images/docs/use-application-commands.png) ### 4. Verify Integration Settings If users on your server still cannot see or use the bot's slash commands, go to the server settings under the [Integrations]{.accent-mark} section, select VoiceStats, and make sure the `@everyone` and `#All Channels` settings are enabled ![4. Verify Integration Settings in VoiceStats](https://cdn.voicestats.xyz/images/docs/integrations.png) ## How can I add VoiceStats to my server? Click [here](https://voicestats.xyz/invite) to invite VoiceStats to your server. For more help, click [here](/getting-started/setup/). ::link-card{href="https://voicestats.xyz/invite"} :: ## Where can I vote for VoiceStats? Click [here](https://voicestats.xyz/vote) to vote for VoiceStats. ::link-card{href="https://voicestats.xyz/vote"} :: ## How can I open the VoiceStats Dashboard? Open the [VoiceStats Dashboard](https://voicestats.xyz/dashboard) and sign in with Discord. Select a server you own or where you have **Administrator** permission to view its statistics, settings, filters, and modules. You can also run `/dashboard` in Discord to get the Dashboard link. ## Server Stats and Server Chart Statistics Are Not the Same For example, in the `/server stats` command, 10 unique users may appear over the last 30 days, while in the `/server chart` command, only 7 unique users may be shown. The reason for this is that the chart does not sum up all unique users during that time period; instead, it shows the number of unique users separately for each time interval on the chart. In the given example, if those 10 unique users were not in voice channels during the same time interval and at most 7 unique users were active at any given time, this discrepancy occurs. Therefore, this is not a bug. ## My question isn't here, what can I do? If your question isn't here, you can join our [support server](https://voicestats.xyz/support) and ask in the help channel. ::link-card{href="https://voicestats.xyz/support"} ::